We gladly accept returns on all bras within 30 days of receiving your order as long as they are in original condition (unworn, undamaged, with all original tags attached). Please note the original shipping charge is non-refundable and all non-bra items are final sale.
We do not accept exchanges on Canadian orders and ask you to return the order for a refund and place a new order on our website. Pepper is not responsible for any items returned that are not Pepper products.
Scroll down to learn more on how to return and the return process.
- I want to start my return
- Will I get charged for return shipping?
- Can I exchange my bra?
- When will my return be processed?
- How do I send my items back?
- What if I closed my card/bank for my refund?
- What if I can't print my return label?
- Returning a faulty or incorrect item?
- Original condition
I want to start my return
To start your return process please click the button below:
- Enter your order number and shipping zip code.
- Select the product you wish to return.
- Select the reason for the return.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- Print the return shipping label and affix it to the original packaging and drop it off at your nearest carrier location.
Will I get charged for return shipping?
Return shipping & handling is US $9.99 and it is deducted from your refund.
Can I exchange my bra?
We do not accept exchanges on Canadian orders and ask you to return the order for a refund and place a new order on our website.
When will my return be processed?
Your refund will be processed once your return arrives and is processed at our warehouse. Please note that all bras must be in original condition (unworn, undamaged, with original tags attached) to receive a refund. Once approved you’ll receive an email notification of the refund. From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges.
Please note that bras marked as Final Sale are not eligible for a return or exchange. The following non-bra items are Final Sale and non-refundable:
- E-gift cards
- Laundry Bag
- Scrunchies Set
- Cotton Mask
- Baggu Tote
- Cozy Socks
- Me Me Me Keychain
If you need to make a return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our bras.
We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate boxes.
Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you’re returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.
Currently, we can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, we ask you reach out to your bank first and email us for further assistance.
We are currently unable to snail mail return labels for Canadian orders.
If you've received an item which isn't quite right please email us as soon as possible.
For quicker assistance, please share a description of the faulty item along with a picture of the issue and inner black tag that has the PO number.
If you received an incorrect item just let us know and we'll get this sorted as soon as possible!
Hygiene and our customers' safety is important to us. Of course, it's fine to try an item on like you would in a store, but please don't actually wear it. If an item is returned to us damaged, worn, or without the original tags attached, we won't be able to give you a refund or an exchange.
Have more questions? Send us a message and we'd be happy to help!