If you are returning an order from Canada please read our return policy here.
We offer free and easy returns & exchanges to help you find your perfect fit on all U.S orders. You can return or exchange bras that are unworn, undamaged, with all original tags attached within 30 days of delivery. Please note the original shipping charge is non-refundable and all non-bra items are final sale. Pepper is not responsible for any items returned that are not Pepper products or lost returns.
Scroll down to learn more on how to return and the return process.
- I want to exchange
- Can I exchange my order more than once?
- I want a refund
- Final sale
- How do I send my items back?
- What if I closed my card/bank for my refund?
- What if I can't print my return label?
- Returning a faulty or incorrect item?
- Original condition
To exchange for a different size, you can arrange an exchange here. Click through the return process and simply select a new size from the menu. If you do not see the size that you are looking for, it means its unavailable in that style and color at this time. Click through the return process and request a refund. You may be offered an option for store credit to purchase the item when it's back in stock. To get notified when it's back in stock just sign up for the notification on the product page on our website by selecting the size/color.
To exchange for a different style or color, click through the return process and request a refund. Click "Shop Now" to purchase something new on the site.
If you need to exchange your order a second time, click here to set up a free return for a refund so you can place a new order on our website for that new size or style.
Need help determining your exchange size? If it was too tight or too big, refer to this handy chart to determine what size to try next.
For more support, email us (Tip: a quick pic from the neck down of how your current size fits or what size you usually wear is the most helpful for a size recommendation!)
Can I exchange my order more than once?
We're currently offer one complimentary exchange per order on all items. If you need to exchange your order a second time, click here to set up a free return for a refund so you can place a new order on our website for that new size or style.
We get it, sometimes a size just doesn't work for you. If you're eligible to return your bra, you can arrange a return here.
If you return an item within 30-days of the item being delivered to you, we'll give you a full refund to the original payment method. If you return an item within 31-45 days of the item being delivered to you, we'll give you store credit for the amount equivalent to the price you paid for the item. All bra must be in original condition (unworn, undamaged, with original tags attached) for a refund or to qualify for store credit after the return window has expired.
Your refund will be processed once returns arrive and are processed at our warehouse. From there it can take your card company up to a full billing cycle to have this reflected on your statement.
Please note that we don't accept returns after the relevant returns period above.
Note: if you used a discount on your order, your return will reflect the price paid rather than the value of the item. Discounts used on an order will not be refunded.
Please note that bras marked as Final Sale are not eligible for a return or exchange. The following non-bra items are Final Sale and non-refundable:
- E-gift cards
- Laundry Bag
- Scrunchies Set
- Cotton Mask
- Baggu Tote
- Cozy Socks
- Me Me Me Keychain
If you need to make an exchange or return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our bras.
We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate boxes.
Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you’re returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.
Currently, we can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, we ask you reach out to your bank first and email us for further assistance.
Don't have a printer? No problem!
Just send us an email and we'd be happy to snail mail your return label. Please note that this usually takes 7-10 business days to receive.
If you've received an item which isn't quite right please email us as soon as possible.
For quicker assistance, please share a description of the faulty item along with a picture of the issue and inner black tag that has the PO number.
If you received an incorrect item just let us know and we'll get this sorted as soon as possible!
Hygiene and our customers' safety is important to us. Of course, it's fine to try an item on like you would in a store, but please don't actually wear it. If an item is returned to us damaged, worn, or without the original tags attached, we won't be able to give you a refund or an exchange.
Have more questions? Send us a message and we'd be happy to help!