In some cases, the shipping carrier may mark a package as “Delivered” a few days in advance when it’s still “Out for delivery”.
If you haven’t received your package after it has been marked delivered, follow these steps:
- Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
- Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
- Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
- Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
- Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 7 business days to account for this. Thanks for your patience!
If it has already been past 7 business days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.
Have more questions? Send us a message and we'd be happy to help!