A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as USPS scans your order in.
If you see “pre-shipment” on your tracking page, don’t worry — your order is on its way and tracking will update shortly. This doesn’t mean your order is lost and it’s common for an order to remain in pre-shipment for multiple days.
If your tracking has displayed "pre-shipment" for over 7 business days, and you are concerned there may be a delay or error we'd recommend contacting USPS with your tracking number to start a claim and reach out to us with your order number to let us know.
Have more questions? Send us a message and we'd be happy to help!